Terms & Conditions

Babydeepsleep.com is owned by BABYDEEPSLEEP ApS.
A Danish company located and registered in Denmark (Company reg. No.: DK37333697).

BABYDEEPSLEEP ApS
Tingstedet 90
8220 Brabrand
Denmark
Mail: [email protected]

We take our customer relations very serious and we want to provide a carefree customer experience. Please read the below Terms & Conditions carefully as you agree to these terms including our Cookie & Privacy Policy when making a purchase from our shop.

Payment and prices
We accept all major credit cards or you can pay directly with your Paypal account. You will always receive an invoice and shipping information via email. We will not disclose any of your personal information.

Prices are inclusive VAT and exclusive delivery charges. Our prices can be changed. Any such change will not affect orders, which we already have accepted. Prices are always subject to availability. You must be 18 years or older to make a purchase on our site.

Shipping and delivery
We use DPD Classic and deliver right to your door at a cost of £11. We ship everyday. Depending on your location you will receive your product within 3-5 working days. You will receive appropriate delivery information and tracking number.

BABYDEEPSLEEP ApS shall not be responsible for any delay beyond BABYDEEPSLEEP ApS’ control and any delay caused by Force Majeure. Such a period of delay shall at any time be considered a timely delivery.

Buy & Try – 30 days Trial
We want so many as possible to try our truly innovative and effective products. We offer a 30 days trial period. If the product does not work as expected, send it back. We will refund 50% of the item price you have paid when buying it from us (freight costs are excluded) – hassle free and with a smile.

If you send your product back you must send it at your own cost and risk and please always let us know by e-mail prior to sending it to us:

BABYDEEPSLEEP ApS
Tingstedet 90
8220 Brabrand
Denmark

Return Policy
If you regret buying a product in our shop, you can return it to us within 14 days from receiving it. If you want to make a return, inform us no later than 14 days after receiving your product. Please inform us by e-mail stating that you would like to return the product. Alternatively you can make use of our cancellation form. Please print the form, fill it and send it with the product. As the safety of the product is your responsibility until we receive it please ensure to pack it in a proper way. Send the parcel to our company address and remember to write your name and address on the parcel.

When we receive your returned product we will make the refund to the card, which was used in connection with the purchase (within 2 working days). Important – if the product has been used we refund 50% of the item price.

Please note that you as a customer must cover all return, shipping, and exchange costs. BABYDEEPSLEEP ApS does not accept parcels, which have been returned under the condition ”paid on delivery”.

Service & 2 Years Guarantee
We take our customer relations very serious and we want to provide a carefree customer experience. If you experience any trouble or defects with your product, please contact us. We will take care of your inquiry immediately.

Please note that our 2-year warranty does not apply when a damage or defect has arisen as a consequence of negligence or failure on your part to comply with any reasonable instructions issued by us.

Safe use
Our products must at any time be used in accordance to the instructions.

Complaints
If you have any concerns or complaints please always feel free to contact us. If we for some reason are unable to solve the matter together you have the right to submit a complaint via EU Online Dispute Resolution: https://webgate.ec.europa.eu/odr/

Any purchase via Babydeepsleep.com shall be governed by and interpreted in accordance with Danish law and the Danish Courts shall have jurisdiction to resolve any disputes between us.

BABYDEEPSLEEP ApS reserves the right to vary these Terms at any time due to changes in legislation, etc. If so, the updated version will be posted on the website.

Copyright & IPR
All content on this web shop is protected by copyright and is not to be used or distributed without our consent.
The BABYDEEPSLEEP® products are unique inventions and are protected accordingly.

Trademark: 014456982

Trademark: 015085491

Design (+10): 002978551